Refund policy

We do not offer refunds for returned items due to change of mind, incorrect size selection, or personal preference.

If you wish to return an eligible item, you may receive a store credit or exchange, subject to approval.

However, if your item:

Arrives damaged,
Is defective,
Has a manufacturing fault, or
You receive the wrong item,

we will provide a full refund or, if you prefer, a replacement at no additional cost after reviewing the issue.

Please contact us within 7 days of delivery and include clear photos of the product and packaging so we can resolve the issue as quickly as possible.

Damaged or Incorrect Items

Please inspect your order as soon as it arrives.

If your order is defective, damaged during shipping, or you received the wrong item, contact us immediately at support@thelunerastore.com. After verifying the issue, we will arrange a replacement or issue a full refund.

Non-Returnable Items

The following items cannot be returned:

Personalized or custom-made products.
Personal care and beauty products.
Perishable goods.
Hazardous materials, flammable liquids, or gases.
Gift cards.
Clearance or final sale items.

If you are unsure whether your item is eligible, please contact us before requesting a return.

Exchanges

If you would like a different size, color, or product, please contact us at support@thelunerastore.com. If your exchange request is approved, we will provide instructions for returning the original item before shipping the replacement.

European Union Customers

If your order is shipped to a country within the European Union, you may have statutory consumer rights under applicable law. Nothing in this policy limits those rights where they apply.