Shipping policy

Order Processing

Orders are processed within 1–3 business days (Monday through Friday, excluding holidays).
Once your order has been processed and shipped, you will receive a confirmation email with tracking information (when available).
During periods of high demand, processing times may be slightly longer.

Shipping Times

Estimated delivery times are:

United States: 5–10 business days
Canada: 7–12 business days
United Kingdom: 5–10 business days
Europe: 5–12 business days
Australia & New Zealand: 7–15 business days
Rest of the World: 7–20 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

We may occasionally offer free shipping promotions, which will be clearly displayed on our website.

Order Tracking

Once your order has shipped, you will receive a tracking number via email (when available), allowing you to monitor your shipment's progress.

Delays

While we strive to deliver orders on time, delays may occur due to customs processing, severe weather, carrier issues, holidays, or other circumstances beyond our control.

We appreciate your patience and understanding.

Incorrect Shipping Address

Please ensure your shipping address is correct before placing your order.

The Lunera Store is not responsible for orders shipped to incorrectly entered addresses provided by the customer. If you notice an error, contact us immediately at support@thelunerastore.com. We will do our best to update the address before your order is shipped.

Lost or Stolen Packages

Once a package has been handed over to the shipping carrier, responsibility for delivery lies with the carrier.

If your package is marked as delivered but cannot be found, please:

Check around your delivery location.
Contact your local shipping carrier.
Reach out to us at support@thelunerastore.com, and we will do our best to assist you.